Making A Purchase:
Making a purchase could not be easier. To shop on-line just browse the website and add any items you wish to purchase into the shopping cart. After you have finished your selection, click on 'Checkout' button and complete the details that we need to be able to fulfil your order. Internet orders will receive a confirmation email the same day. Alternatively call our Sales Hotline 01257 426351 or post/fax/email your Purchase Order. Any queries will be responded to within 48 hours.
All prices shown exclude VAT. For orders made from the UK VAT is added at the appropriate rate.
FREE Delivery - NO minimum order value:
Delivery on all orders is FREE to mainland UK no matter what the order value. Once manufactured (please see individual item lead times), products are despatched via the factory’s own transport or a third party carrier.
We are able to deliver mornings only on request however this additional service carries a fee depending on size and weight, please enquire. Please note we are only able to make delivery to an undercover point at ground floor pavement level. Deliveries to residential addresses may not be accepted depending on type and size of goods.
For morning only or delivery to remote areas or offshore UK please contact Customer Service 01257 426351 or email firstname.lastname@example.org . We do not export internationally.
Transaction with several products may be delivered in separate consignments depending on which warehouses they are shipped from. Some items may carry a manufacturers surcharge for smaller quantities – this cost will be notified to ensure customer acceptance before the order is processed. Failed deliveries may incur charges.
Delivery times shown on our website and catalogues are estimates only and do not offer a guaranteed delivery date. Lead times are dependent on stock levels and time of year. Delayed delivery for whatever reason will not constitute a reason for cancellation without charges or any claims for compensation.We suggest you do not dispose of existing furniture until new is received. Please note we are only able to make delivery to an undercover point at ground floor pavement level. Deliveries to residential addresses may not be accepted depending on type and size of goods.
During summer lead times will be extended. If closed for summer holidays please state when ordering. Ideally orders should be placed by 30th June to avoid delays please ensure colour, sizes, heights, tray sizes & colour frame & edge finishes are clearly stated.
We do our best to accurately represent products on our website and in our catalogues, however colours may vary in print and PC monitors. Customers should confirm dimensions and colour samples can be sent on request to confirm exact colours. Sometimes design, sizes and price may vary to those described and are correct at time of going to print but may fluctuate during the lifetime of the material.
All UK state schools, authority nurseries and public organisations are offered an account facility. The account is set up when you place your first order and payment is strictly 30 days NET from the invoice date. We reserve the right to charge interest and/or late fees on any overdue accounts. Kindly note there is a credit limit on new accounts, the limit is set according to total order value and type of organisation. For private establishments/individuals, payment is required at the time of ordering. Please see how to pay below.
How to Pay:
Account holders may pay invoices by cheque, credit card or BACS to reach us 30 days from the date of invoice. For private establishments/individual customers payment is required with order. We accept cheques, Visa Credit Cards, Visa Debit Cards, Visa Electron, Mastercard, Maestro, JCB Cards and American Express.
payments to 08-92-50 a/c number 68729718
Remittance advices to: email@example.com
or FAX 01257 426577
should be made payable to ‘e4e’ and post to e4e,
129 Bradley Hall Trading Estate, Bradley Lane, Standish, Wigan. WN6 0XQ.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Placing an order will constitute an agreement of all of our Terms & Conditions. Title of Goods – The ownership of goods will not pass to the purchaser until paid for in full and remains the property of e4e. We reserve the right to recover the goods or seize property in the event of non-payment.
If your item is not in stock, we will back order for you. You will always be advised with the option to cancel your order if you would rather not wait.
We want you to be absolutely satisfied with your purchases from e-quip4education. Our guarantee covers Quality, Satisfaction and Service. All our products meet our own high quality standards and comply with all relevant UK and EU safety legislation. Please see individual product guarantee details which cover manufacturing faults. We cannot guarantee against situational damage and reserve the right to request photos to determine the appropriate response. It is the customers responsibility to check guarantees on individual products meet with the purposes intended.
All goods must be checked on delivery. Made to order goods found to be unsuitable cannot be returned and no credit will be given. In the event that goods are received in a damaged condition or there is a shortage in the delivery against the delivery note please ensure that we are notified within 2 working days of delivery. We reserve the right to request photos of damages to determine the appropriate action to be taken. Goods that are deemed damaged by situational influences will not be accepted. We are unable to accept claims for damages after 2 working days Please contact Customer Service on 01257 426351. Claims in respect of Delivery notes signed ‘unchecked’ will be not accepted should goods be found subsequently damaged.
In all other circumstances, before returning goods, please Contact Customer Service on the above number who will advise on the appropriate procedure. We reserve the right to levy delivery/collection, re-stocking and administration charges for goods ordered in error.
If you have placed an order more than 48 hours ago and wish to cancel, an administration charge may be payable. If your goods have been manufactured in part or whole and/or shipped and we have incurred expenses we have no option but to charge manufacturing, delivery, return and re-stock charges costs as applicable. The amount charged will depend upon the type and size of goods and are unavoidable.
If you have received goods (excluding made to order items) that you subsequently decide you no longer require then you have the right under the Distance Selling Regulations to cancel your order. There are a number of conditions that apply when exercising this right:
- Goods must be returned at your own expense.
- You must give due notice (48hrs) that you intend to return the goods within 7 working days of receipt.
In the event of failed/refused deliveries for any reason we reserve the right to charge re-delivery costs and where applicable storage charges amounting to 10% of the total order value per week or part thereof.
Requests to delay delivery on goods whether in transit or already manufactured will incur storage charges of up to 10% of total order value per week or part thereof and/or re-delivery charges where applicable.
We will return within 30 days all sums paid to us in respect of the products returned less any fees return carriage/re-stocking/administration charges where applicable.
Goods must be returned in their original packaging, be unused, if flat packed be unassembled and with all fittings and in a perfect condition to qualify for refund. All returns will be subject to the returns conditions of e4e and or the manufacturer and will incur carriage charges restocking and administration charges where applicable.
It is the customer’s responsibility to ensure that the goods are adequately packaged in the event of any return to ensure goods remain re-saleable and to qualify for a refund. Please note that any goods that have been Made to Order cannot be returned (except in the case of defective or damaged products).
Here at e-quip4education (e4e), we take your privacy seriously. We will only use your personal information to administer your account and to provide products and services you have requested from us.
From time to time we may contact you with details of special offers, products, services which may be of interest but will always provide a means for you to opt out
e-quip4education will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.