Terms & Conditions


Making A Purchase:
Making a purchase could not be easier. To shop on-line just browse the website and add any items you wish to purchase into the shopping cart. After you have finished your selection, click on 'Checkout' button and complete the details that we need to be able to fulfil your order. Internet orders will receive a confirmation email the same day.  Alternatively call our Sales Hotline 01257 426351 or post/fax/email your Purchase Order. Any queries will be responded to within 48 hours.

VAT
All prices shown exclude VAT. For orders made from the UK VAT is added at the appropriate rate.

FREE Delivery - NO minimum order value
Delivery on all orders is FREE to mainland UK no matter what the order value. Once manufactured (please see individual item lead times), products are despatched via the factory’s own transport or a third party carrier. Next day delivery is applicable to orders being received before 11am and excludes Bank Holidays and weekends. Next day is based on having stock of the item at the time of ordering.
We are able to deliver mornings only on request however this additional service carries a fee depending on size and weight, please enquire. Please note we are only able to make delivery to ground floor pavement level.

For morning only or delivery outside to offshore UK please contact Customer Service 01257 426351 or email customerservice@e4e.co.uk . We do not export internationally.

Transaction with several products may be delivered in separate consignments depending on which warehouses they are shipped from. Some items may carry a manufacturers surcharge for smaller quantities – this cost will be notified to ensure customer acceptance before the order is processed. Failed deliveries may incur charges.  

Delivery/Lead Times
Delivery times shown on our website and catalogues are estimates only and do not offer a guaranteed delivery date. Lead times are dependent on stock levels and time of year. Delayed delivery will not constitute a reason for cancellation without charges. We suggest you do not dispose of existing furniture until new is received. Please note we are only able to make delivery to ground floor pavement level.

During summer lead times will be extended. If closed for summer holidays please state when ordering. Ideally orders should be placed by 30th June to avoid delays please ensure colour, sizes, heights, tray sizes & colour frame & edge finishes are clearly stated.

Product Description
We do our best to accurately represent products on our website and in our catalogues, however colours may vary in print and PC monitors. Customers should confirm dimensions and colour samples can be sent on request to confirm exact colours. Sometimes design, sizes and price may vary to those described and are correct at time of going to print but may fluctuate during the lifetime of the material.

Payment Terms
All UK state schools, authority nurseries, public organisations and registered charities are offered an account facility. The account is set up when you place your first order and payment is strictly 30 days NET from the invoice date. We reserve the right to charge interest and/or late fees on any overdue accounts. Kindly note there is a credit limit on new accounts, the limit is set according to total order value and type of organisation. For private establishments/individuals, payment is required at the time of ordering. Please see how to pay below.

How to Pay
Account holders may pay invoices by cheque, credit card or BACS to reach us 30 days from the date of invoice. For private establishments/individual customers payment is required with order. We accept cheques, Visa Credit Cards, Visa Debit Cards, Visa Electron, Mastercard, Maestro,  JCB Cards and American Express.

Cheques should be made payable to ‘e4e’ and post to e4e, 129 Bradley Hall Trading Estate, Bradley Lane, Standish, Wigan. WN6 0XQ.

BACS payments to 16-32-17 a/c number 10086541
Remittance advices to: accounts@e4e.co.uk or FAX 01257 426577

Orders
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Placing an order will constitute an agreement of all of our Terms & Conditions.

Title of Goods – The ownership of goods will not pass to the purchaser until paid for in full and remains the property of e4e. We reserve the right to recover the goods in the event of non-payment.

Back Orders
If your item is not in stock, we will back order for you. You will always be advised with the option to cancel your order if you would rather not wait.

Guarantee
We want you to be absolutely satisfied with your purchases from e-quip4education. Our guarantee covers Quality, Satisfaction and Service. All our products meet our own high quality standards and comply with all relevant UK and EU safety legislation. Please see individual product guarantee details.

Damage/Returns Policy
All goods must be checked on delivery. Made to order goods found to be unsuitable cannot be returned and no credit will be given. In the event that goods are received in a damaged condition or there is a shortage in the delivery against the delivery note please ensure that we are notified within 2 working days. Please contact Customer Service on 01257 426351. Claims in respect of Delivery notes signed ‘unchecked’ will be not accepted should goods be damaged.

In all other circumstances, before returning goods, please Contact Customer Service on the above number who will advise on the appropriate procedure. We reserve the right to levy a delivery/collection and re-stocking charge for goods ordered in error.

Cancellations
If you have placed an order and goods have not yet been shipped and credit card/American Express debited, your order may be cancelled at no charge to yourself if notified immediately. Ideally this should be confirmed in writing by the customer.

If you have placed an order more than 48 hours ago and wish to cancel, an administration charge may be payable. If your goods have been shipped and we have incurred delivery expenses we have no option but to charge delivery, return and re-stock charges costs. The amount charged will depend upon the type and size of goods.

If you have received goods that you subsequently decide you no longer require then you have the right under the Distance Selling Regulations to cancel your order. There are a number of conditions that apply when exercising this right:

- Goods must be returned at your own expense.

- You must give due notice (48hrs) that you intend to return the goods within 7 working days of receipt.

Refunds
If you cancel your order, we will return within 30 days all sums paid to us in respect of the products returned less any fees return carriage/re-stocking charges where applicable.

Goods must be returned in their original packaging, unused and in a perfect condition.

Goods supplied direct from a manufacturer will be subject to the returns conditions of that manufacturer which will incur return carriage charges and a restocking charge.

It is the customer’s responsibility to ensure that the goods are adequately packaged in the event of any return to ensure goods remain re-saleable and to qualify for a refund. Please note that any goods that have been Made to Order cannot be returned (except in the case of defective or damaged products). 

Privacy Policy
e-quip 4 education (e4e.co.uk) will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Credit card details will be handled securely to ensure confidentiality. SSL encryption with 128 bit encryption codes is employed to ensure that sensitive data is protected.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

As a valued customer e4e may from time to time post or email information on products and services which may be if interest. To stop receiving this information contact customer services on 01257 426351 or email sales@e4e.co.uk